Bug and Weed Mart saved my sanity When I discovered a bed bug in my house, and realized I wasn’t going to be able to afford an exterminator, I was totally freaked out. The manager was beyond helpful. Unlike the usual store experience nowadays of having a school kid who knows nothing trying to sell you a product (as he simultaneously takes a phone call through his headset — ugh), the B&WM Manager was knowledgeable, knew exactly what to do, provided me with not only the exact products to use, but freely gave me detailed instructions, a written handout, and boosted my confidence that I could do this. He didn’t rush me to the cash register but, instead, gave me all the time I needed to ask questions and absorb the answers so that, when I left, I felt confident in what I was doing. I went back several times for additional tips and fine-tuning, and each time he was as cordial and helpful as the first time. He was reassuring, he identified sample bug specimens I brought him, he never ran out of patience, and he even devised individual approaches for treating specific items in my house. Wow! This company knows what “customer service” means. It’s not over yet for me, but I’m making great progress and the end is in sight. What a relief. It’s really true that you CAN get rid of bed bugs with a do-it-yourself plan.
– Karen W.